Refund policy

Refund & Return Policy

Because Velmora World products are ingestible dietary supplements, we're unable to accept returns or exchanges once a product has been opened, for health and safety reasons.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us at hello.velmoraworld@gmail.com within 30 days of delivery with your order number and a photo of the issue. Once verified, we'll send a full refund or a free replacement — no need to ship anything back to us.

Unopened products

If your product is unopened and in its original sealed packaging, you may request a return within 30 days of delivery for a refund. Contact us at hello.velmoraworld@gmail.com to request a return authorization before sending anything back. Items sent to us without a prior return authorization will not be accepted.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel your order within 14 days of receiving it, without justification, provided the product's protective seal remains intact. Once the seal is broken, this right no longer applies, consistent with EU consumer protection law for health and hygiene products.

Refunds

We'll notify you once we've received and inspected your return (if applicable) and let you know whether the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since your refund was approved and you still haven't received it, contact us at hello.velmoraworld@gmail.com.

Non-returnable items

Sale items, gift cards, and any opened or used supplement products are not eligible for return.

Questions

If you have any questions about this policy, reach out anytime at hello.velmoraworld@gmail.com.